Billing Terms & Conditions

Accepted Payment Methods

We accept the following secure payment methods:

  • Visa, MasterCard, American Express, Discover, JCB, Diners Club, Maestro.

All payments are processed in USD (United States Dollars) unless otherwise stated at checkout.

Payment Security

Your payment information is processed securely using industry-standard encryption and secure payment gateways.

  • We do not store or have access to your full credit or debit card details.
  • All transactions are protected to ensure your personal and financial information remains confidential.

Payment Authorization

By placing an order, you authorize us to charge the total order amount, including applicable taxes, to your selected payment method.

Orders will only be processed once payment authorization has been successfully completed.

Payment Confirmation

After a successful payment, you will receive an order confirmation email containing your order details.

If you do not receive a confirmation email, please check your spam or junk folder or contact customer support.

Failed or Declined Payments

If a payment is declined or fails for any reason:

  • The order will not be processed
  • You may need to contact your bank or card issuer for further assistance

We are not responsible for delays caused by failed or declined payment transactions.

Pricing & Taxes

  • All prices displayed on the website are exclusive of applicable taxes unless otherwise stated.
  • Any applicable taxes will be calculated and displayed at checkout before payment is completed.

Fraud Prevention

To protect against fraudulent transactions, we reserve the right to:

  • Verify payment information before processing an order
  • Cancel or hold orders that appear suspicious or cannot be verified

In such cases, customers will be notified via email.

Payment Disputes & Chargebacks

If you have any issues with your payment, we encourage you to contact our customer support team before initiating a chargeback.

Unauthorized chargebacks may result in restrictions on future purchases.

Contact Information

If you have any questions regarding this Payment Policy, please contact our customer support team for assistance.

Business name: Jilvra

Phone: +1 (828) 686-3905

Email: hello@jilvra.com

Physical address: 71 Central Ave, Brooklyn New York 11206, United States

Customer Service: (Monday to Friday) 09:00 AM to 17:00 PM